Specified Commercial Transaction Notice

Service name

Xoxzo Cloud Telephony

Operating company

Xoxzo Inc.

Operating address

3-28-5 Kanda-Ogawa, Chiyoda, 101-0052 Tokyo, JAPAN

Phone number


We do not entertain calls to the number above. Please send us an email via the support email address below.

Email address

help@xoxzo.com (Please do not send Specified Electronic Mail.)

Enquiries will be processed from 9AM (JST) to 5PM (JST) weekdays except for Saturdays, Sundays and Japan Public Holidays.

Operation director

Yuta Ikeda

Product Pricing

Please refer to our Pricing page.

Payment terms

Please refer to our Pricing page.

**IMPORTANT**  All acquired credits (including free credits) will have a validity period of 90 days after acquisition.

Product delivery time

  • Credits will be added to customer's account once online payment is confirmed by our system.
  • For pre-paid payments done via bank transfer, credits will be added within two (2) working days after we have confirmed the payment.

Refund policy

Refund of unused credits is possible within three (3) days of purchase, with applicable processing fees and subject to our Terms of Service.

Damaged goods return policy

Due to the nature of our product, we do not have a damaged goods return policy.